At SiGMA15, Malta Gaming Authority Chairman Joseph Cuschieri was interviewed by CalvinAyre’s Rebecca Liggero on the changes introduced by the regulatory body in 2015. And it was a busy, yet very successful year.
“Throughout this year we’ve undergone massive changes internally, so that the regulator becomes more efficient, more robust. We have invested a lot more in technology and facilities and business intelligence, information, people and I would say that at the end of this year, I think people can start feeling the difference,” Cuschieri said.
In the interview Cuschieri also comments on the new legislation being on MGA’s agenda: “Hopefully… we’ll be presenting a new bill in parliament, which will see Malta having a new legislation which is more modern and more adjourned to the changes in consumer needs and the technology and in the systems that the operators use. And I think the businesses will be quite happy with the changes that we are proposing,”
Cuschieri also talks about a fruitful cooperation with operators concerning player protection, which is highly important for MGA.
As he said, MGA is “learning a lot from most of the operators and the way they manage consumer protection and player protection.”
“Within the authority as well, we invested a lot in our player protection units so customers and players who are playing on sites regulated by the MGA can come to us if they have any complaints and we’ll see to it in the shortest time possible. We believe that customer protection is key to build trust, trust in the jurisdiction, trust in the operator, and enlightened businesses can grow in a very safe environment, and that’s what we are going to do” – Cuschieri further comments.